Privacy policy

This Privacy Policy explains how Contuna Studio collects, uses, and protects personal information when you visit our website, contact us, or engage our services. By using our website or services, you agree to the practices described here.

1. Who We Are

Contuna Studio is a real estate video and photo post-production agency based in the Czech Republic. For the purposes of this policy and applicable data protection laws, including the General Data Protection Regulation (GDPR), Contuna Studio acts as the data controller of personal information collected through our website and services.

For any questions about this policy or your personal data, you can contact us at [contact email].

2. Information We Collect

We collect personal information in the following ways.

Information you provide directly. When you book a call, submit a contact form, request a quote, or onboard as a client, we may collect your name, business name, email address, phone number, country, role, project details, and any other information you choose to share with us.

Information related to service delivery. When you become a client, we process information necessary to deliver our services, including raw footage, photos, brand assets, brand guidelines, billing details, and communication records.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, referring URL, pages visited, and time spent on pages. This is collected through cookies and similar technologies.

3. How We Use Your Information

We use personal information for the following purposes.

To respond to inquiries and schedule discovery calls. To deliver our post-production services, including editing, revisions, and delivery of final media. To manage billing, invoicing, and payment processing. To communicate with clients about ongoing projects, schedules, and quality reviews. To improve our website, services, and client experience. To send relevant updates or marketing communications, where you have given consent or where permitted by law. To comply with legal, tax, and regulatory obligations.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your personal information.

Contract. Processing necessary to provide our services and fulfil our obligations to clients.

Legitimate interests. Processing necessary for the operation of our business, such as responding to inquiries, improving our services, and protecting our website from misuse.

Consent. Where required, for example for marketing communications or non-essential cookies.

Legal obligation. Processing required to comply with tax, accounting, and other legal requirements.

5. How We Share Your Information

We do not sell personal information. We share information only with the following categories of recipients.

Service providers. Third-party tools we use to operate our business, including cloud storage, file transfer services, video hosting platforms, accounting and invoicing software, email and communication tools, and project management systems.

Professional advisors. Accountants, legal advisors, and similar professionals where necessary.

Authorities. Where required by law, court order, or to protect our legal rights.

When white-label services are provided, we treat client involvement as confidential and do not disclose it to any third party.

6. International Transfers

Some of our service providers may be located outside the European Economic Area. Where personal information is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, in line with GDPR requirements.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy.

Inquiry and contact form submissions are retained for up to 24 months unless a client relationship is established. Client records, contracts, and billing information are retained for the period required by Czech tax and accounting laws, typically up to 10 years. Project source files and archives are retained according to the period agreed in the onboarding documentation, after which they may be deleted. Marketing contacts are retained until consent is withdrawn or the contact is no longer relevant.

8. Your Rights

If you are located in the European Economic Area, you have the following rights regarding your personal data.

The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request deletion of your data, subject to legal retention requirements. The right to restrict or object to processing in certain circumstances. The right to data portability for information you have provided to us. The right to withdraw consent at any time, where processing is based on consent. The right to lodge a complaint with the Czech data protection authority, the Úřad pro ochranu osobních údajů (UOOU), or the supervisory authority in your country of residence.

To exercise any of these rights, contact us at [contact email]. We will respond within the timeframes required by applicable law.

9. Cookies and Tracking

Our website may use cookies and similar technologies to operate the site, analyse traffic, and improve user experience. You can control cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.

10. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission or storage over the internet is fully secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected such information, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or how we handle your personal data, please contact us at patrik@contuna.com